HomeDoctrinePhone Calls to Bethel: JW.org Email and Contacts
Waiting to Handle Your Calls and Questions...

For years now I have been getting emails and contact requests from individuals asking me to send Watchtower literature or to arrange for Bible studies. Most were trying to connect with local Jehovah’s Witnesses near their home but could not get any response from local Kingdom Halls. Some months I get a dozen or more of those kinds of emails.

Many complained that when they looked up the phone numbers for a nearby Kingdom Hall, the numbers didn’t work, the number didn’t have a message machine or voicemail, or if they did have voicemail – no one returned their calls.

I would respond to them and suggest that they go to JW.org, look up the Kingdom Hall in their area and get the contact information. I also suggested that they call Watchtower in New York and have them send literature and Bibles.

I find handling these inquiries to be awkward. I know that most ex-JWs would simply erase the messages or send a response back that said, “I’m not the Watchtower! Go to JW.org!”

On the other hand, I can see these misrouted requests as opportunities to do a little “anti-Witnessing” of my own. When I contact them, I ask why they would want to study the Bible with a cult like Jehovah’s Witnesses? After all, there are many excellent books about Bible history and Christian theology available in local libraries and dozens of recent books on the Bible and theology sitting on used bookshelves at Goodwill and Salvation Army stores.

When I respond to these inquiries I try to take a balanced approach, hoping they will see the error of their ways and the dangers ahead. Hopefully, they will come to me for more (anti) JW information and facts.

Recently I got an email from someone who was upset, feeling that I had led him astray when I’d given him information about contacting the Watchtower earlier that week.

“You don’t even know what you are talking about. How am I supposed to contact Jehovah’s Witnesses when their email address doesn’t work, they won’t answer their phones and won’t respond to my mail? No one answers the phone at the Kingdom Hall near my home, so I called another Kingdom Hall and they would not help me. They told me that I would have to call or go to the Kingdom Hall in my area.”

I took the fellow’s phone number and called the Watchtower phone line. Unfortunately, it was after 2 PM my time on a Friday (I live in a Pacific Northwest state.) My next opportunity was the following Monday. When I did get someone at Bethel, their response was that the people I represented should call and arrange for someone to come to their home, not me as a third party.

Their reasoning was somewhat valid. JWs might be sent on a wild goose chase by pranksters or set up to be crime victims. While I agreed that seemed to be a reasonable policy, and yet JWs go knocking on strangers’ doors and try to get inside homes to preach.

“We are slowly moving away from that kind of preaching work,” I was told during one call to Watchtower. “We do more preaching by using literature carts and by making personal telephone calls.”

I decided to make some phone calls during New York area working hours and try to talk directly with some of the Watchtower’s support staff. I know that others have done this many times, but their predetermined agenda resulted in calls turning into embarrassing rants intended to engage someone at Watchtower in an argument.

A few days ago I made several attempts to contact Watchtower Support in New York. Several times I was transferred and the call was dropped. A few times I was told that no one was available and I should call back. One recent Friday – at 4 PM New York time – I was told that no one was available and that I should call back Monday.

In every case, the call was answered and forwarded in a professional manner. After the calls were transferred the quality level degenerated. It seemed that the Watchtower’s support staff was convinced that every call would be filled with a barrage of insults or would set up an argument.

I decided to make some calls, but I would be sure to remain professional at all times and speak in a calm, relaxed manner. I would not use the calls to argue religious doctrine but deal directly with technical issues I’ve detected only ask for reasonable resolutions. I would record and keep calls I felt were representative of my both my style and theirs. I would focus on legitimate problems with Watchtower policies or the JW.org website.

Here are two calls that I made during the week of February 15, 2015. I look forward to your comments. (Click on far left side of player bar to start program)

Call handled by Watchtower Computer / JW.org Technical Support:

Longer call handled by JW.org User Support Team Member:

 

Feel free to comment below. Be sure to share your own experiences dealing with Watchtower Support Services.

 


Comments

Phone Calls to Bethel: JW.org Email and Contacts — 25 Comments

  1. To John Hoyle,
    Thanks a lot for publishing this. I did not know that the cult was changing there teaching patterns. I have noticed a lot of jw’s with literature carts. I wonder why they are cutting back on their door-to-door activity?

    As for the, “Quality level degenerated of their customer service on their part,” you should have told them that you wanted to donate a large sum of money to them. You would have received the best customer service in the world.

  2. Thanks for your comment,Stephen. I really did not script either call, but I knew what I wanted to cover. I would think that the Watchtower would be embarrassed by the weak public relations that they have established. Theirs is all unidirectional. I’m sure that the sweet young woman trying to help me was maybe as confused as I was that the Email Us link didn’t work and that no comment areas are available or that many of the Kingdom Halls have no form of “customer service” established. While the Watchtower would lead you to believe that JW.org has established a new level of communication to the world, it is clear that if they won’t even answer their mail (certified or otherwise), then they really choose to remain behind a wall – and that wall is separating them from the very people they are trying to convert. For me that is really a good thing. They want to be all modern and have the #1 position on Google search, have fancy streaming TV shows, and downloadable literature. At the same time they really won’t respond to mail, engage callers to their support lines, or answer questions that might be a bit embarrassing. They should be embarrassed.

  3. You can’t get any more instructional as you were with the kindness and patience and in such a nice tone.
    I hope it becomes obvious to her they avoid all realities.

  4. Please have your poeple stop puting your watch tower books in my mail box i didnt ask for them please email me and i send address where somone is oping my mail box and delivering these magazine in my mail box its a federal affence and your not to be oping othere people mail boxes please contact my email address at once thank you.

  5. I am no longer a member i was one when younger i got baptize but when i was living in new york i was living on my own times was hard i lived with a member but they didnt treat me write so i moved down south i love god i know there is wrong in all religions but i feel like a religion that is strict on the bible should practice what they preach but i know in the end god will divide the sheep from the goats i still believe in god i read the bible and other books i do research but in the end we will all see thank you my mom told me to write you she us a member love you all

  6. Do not appreciate you sticking your papers through my door. In fact I DO NOT
    appreciate anyone leaving garbage on my property!
    You need to realize that if I was even remotely interested in what your doorbell
    rings have to say or want your pamphlet (garbage) I would seek you out. and
    maybe others feel that way too.

    • We’d appreciate it immensely if you would read the article first before making a stupid comment like that. Write the Watchtower headquarters – not us.

  7. Their not use to answering questions only telling people what their suppose to do. I thought you were really polite, at no time were you disrespectful like some sites who got one of the Governing Body members were. That blew everything for reputable people like you, now there is no way the Governing Body will ever take a direct phone call from someone with honest and reasonable questions.

    One thing everyone needs to remember is the Organization is not humble, they never have been and never claimed to be humble like Jesus Christ and his lesson of washing the Twelve Apostles feet(John 13:1-17), Jesus followed the example set out in the Old Testament(Micah 6:8),(Prov 16:9), (Ex 10:3) the last quote was Moses blasting Pharaoh’s arrogance! We all learned something new, the Preaching Work going door-to-door has finished its course, now the Great Tribulation and “Message of Doom” is coming!

  8. Its true theirs email link doesn’t work. It true most answering machines for the halls are out dated giving wrong hours and dates of opening. No one picks up. I wanted to know how to get the watchtower mailed directly to my friend in prison.

  9. Wow I am listening to the conversation and that is horrible customer service. Every thing this gentleman is saying is absolutely true. The only way to send the site feedback is by writing a letter to N.Y. I give it to the JW for teaching me Jehovah’s name because nobody else was preaching and telling people important facts of the bible the way they did, but I ask Jehovah everyday if that’s where I belong I trust I will attend the meetings, but things just arnt adding up lately.

  10. I’m very disappointed with your organization I was a member for 23 years and I suffered with lots of emotional abuse from your organization,I was bullied pushed around in your congregation. I told my parents about it and they saw some of it going on and they went to talk to the elders they just brushed it off. So we went to another congregation and the same thing happen again I’ve been in therapy because of the emotional strain that this organization put me through. as much as I love my Heavenly Father Jehovah I think it’s best that I do not expose my children to what you call the true religion. so I’m doing with the song says in the song for making the truth my own by teaching my children at home and not exposing them to your congregation.

  11. I have requested several times that your personnel stop leaving your Watch Tower publication on my fence property. This is the last contact I will make for this request and if any other literature is left on my property, I will seek assistance from the Texas, Bell County Sheriff’s office. I have no interest in your organization, your publications only serve as more trash that I have to dispose of. My property is located at XXXX XXXXX XXXXX XXXX Texas. Thanks

    • George – Did you even read the article??? You want to stop the JWs from coming to your door, write them – not us. And even beyond that, you can call the Sheriff and complain all you want and that will not stop the Jehovah’s Witnesses from coming to your door. They have a constitutional right to preach their message – even though you and I agree it is misguided. That has been the case since the 1930s. I’ve removed your address from your comment for both your own safety and because it is against our policy to publish private addresses. I suggest that if you do not want them to come to your door, go visit your local Kingdom Hall and give them a written notice to exclude your address from their preaching routes. Most Kingdom Halls will honor those requests – although by law they are not required to do so.

      • I live in a rural area and my house is 150 feet from the highway. I have no trespassing signs on my property and when they hang their watch tower papers, they are trespassing. My sign is there and that is all that is required in Texas. Don’t worry about keeping me safe, that’s a job I am fully qualified to do. I have tried to contact the local representative and they never answer the phone. I have gone by the local Kingdom Hall and have never been able to talk to anyone that has any authority to act on this. The only person I have been able to talk to was in Leander, Texas and they assured me that they would have it stopped, but that has not happened. These folks may be able to present their messages but they do not have any right to trespass. I appreciate you removing my email if you think that was necessary. I have looked at their brochures and the only information I can garner is with, I assume, the national headquarters in New York. I will hang a sign specific to these papers and I will take whatever action is necessary to stop it. Thanks for your reply.

  12. I want to be connected with you but how can I have an Email messages from you? The encouraging tracks and brochures? Can you help me?

    Thank you !

  13. I’ve had watch humidity drown and its own blood. God has put humidity in good grace even scarificing my father watch humidity tremble that gift kids mothers fathers ect ect being killed. Cristian’s rebelling against God doing the devil handy work I’m not perfect because of my mother Mary medalina she was human. my father new his sacrifice wasn’t enough that’s why I’m here im tired running and hiding. I will face Satan I will not summon archangels do this my own if I summon them God will come he will end it on the spot Everyone most come together. takecare of your selfs never loose hope or faith my father loves everyone very much

  14. I do not wish to be rude so when someone knocks at my front door even though there is a sign saying ” PLEASE DO NOT KNOCK THIS DOOR ” I open it thinking it must be someone with a parcel for me . Only to find its a Jehovahs witness person again . I wish they would not bother me as i am not a religious person , its just that i dont want to be rude to them . PLEASE TELL THEM TO STOP COMING . I am sorry to have to do this but i did put a polite notice on my front door and they still knocked it .
    Many Thanks . I live in Rye Close , Eynesbury , St . Neots , Cambridgeshire , pe19 2rg . I am the only house they keep coming too .

  15. Dear Jehovas witnesses . You have a very good ministry. But i should say that the Lord of the second coming has already been …. in the person of the Rev. And Mrs Sun Myung Moon …..

    I know that this is just a small voice but let the those who have ears listen .

    They are the True Parents and we must all know His teachings the Divine Principle ….

    This is the answer to all of our questions
    Look around us. And study his works and our Lord Jesus Christ And Jehova God will be very pleased.

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